Monday, 07 March 2016 11:31
Let's talk FACTS!
Let's talk FACTS! - 5.0 out of 5 based on 7 votes
Let's talk FACTS! The reality is that there are many good web designers in Spain who you could choose for your new website, and there's also some who may deliver a less than stellar experience. So how do you know who to choose? Well in my case, I'll actually suggest the ones I know who are totally professional. Like us, they've been around a long time, and have an excellent reputation. We're quite open about this, and despite the fact we're all doing the same thing, we're generally using different platforms and systems to do it.
It may be the case that one of them would be a better fit for you than us.....and if so we'll give you all their details. No designer can be all things to all men, so beware of any that claim that they are. Simply because a project emanating from a knowledge base that is one mile wide and only one inch deep is never going to deliver the experience that a specialist can.
It's in your interest to check any potential designer's work, and always take up references from existing professional clients. Any experienced Pro will have a lot of them, not just one or two from a couple of very low key projects. You can see some of ours HERE!
Now whether you know this or not, it's a fact that you're going to need ongoing help and support after you've taken delivery of your website. If you get a site from a "sell it and forget it" type of operation then I guarantee that it's not going to end well.
I know because of the number of people who get referred to me when a serious situation occurs with their current designer.
It can get very messy indeed involving loss of money, loss of site, loss of domain name etc.....so do your research. If you make a purchasing decision based on the cheapest you can find, and without practicing due diligence, then be aware there could be a trainwreck up ahead. And you're going to be in it!
We've always felt that the level of after sales service and ongoing support that we provide is outstanding. And our clients think so too! After all, we have over 500 of them.....and there has to be a reason for that. Here's some facts for you to consider:
1. A client contacted us with a problem on Xmas Day. They got a two minute response and five minute resolution. FACT!
2. Contact your current web designer at 11PM on a Saturday night and see how long before you get a response. If you're a client of ours it'll be 5 minutes. FACT!
3. Unlike many others who only run reseller accounts from web hosting providers, we run our own Dedicated Servers in London and Chicago. Essentially, we are the host, there's nobody else involved apart from the on-site technicians within the respective datacentres. The only people on our servers are our web design clients with the sites that we built.
We don't provide web hosting to outsiders simply because we don't want anything introduced onto the server that could have a negative effect on our business clients' sites. Yes.....we turn away hosting business on virtually a weekly basis so we can have a clean house. FACT!
4. Every site has a remote monitoring system connected to it. So if a site fails to load we'll have a notification within 5 minutes.....and we react immediately to get it running again. If your site is running on a reseller account with another designer then you'll be the first one to notice it.....and maybe it's been down for days and you didn't know?
At that point you'll need to contact your designer and wait for them to respond to your mail. Unfortunately it doesn't end there, because then they have to wait for their hosting provider to respond to their support ticket. Timescale? Your guess is as good as mine on that......but it certainly won't be the five minute action that we provide. FACT!
5. Site backups? Most people don't think twice about this, and if you're one of those, you'd better start now because your business may depend on it. Our system is that we use the commercial R1Soft Backup platform. This makes 10 incremental backups over the course of a month: At 1AM on every Monday, Wednesday, and Friday, the application copies all your data to a remote server. So think of it like the Windows restore points on your PC......the site can be rolled back to a previous date.
That system takes considerable investment in both time and money to operate, plus we have to pay for the additional 1TB storage space that it needs. But that's what we do, and it's there for your protection! FACT!
6. Every site has an additional database backup every night at midnight. This actually gets stored in a secured folder under our WebSpain domain name account so it's instantly accessible by us at anytime. That's a database restore in minutes! FACT!
7. Every site that we build has security updates applied to it through the lifetime of that particular version. As a rough guide, each version will run for about 3 years before it becomes end of line. During that time we could have updated it up to 25 times to keep it as secure as possible. Cost to the client? Zero! We do it because that's the professional way things should be done. We do not compromise on Security! FACT!
8. We monitor server logs and security alerts throughout the day. If there's any potential malicious activity occurring then we'll know all about it, and take appropriate action. If you are hosted on somebody else's reseller account they'll never even see these notifications because they don't have root access. So our level of vigilance is considerably higher than most! FACT!
9. Sometimes E-mails can't be delivered because there's a problem on the recipient's server! We let you know if this happens, so no more disappearing mails and possible loss of business. We cover all of that as part of our service! FACT!
10. We do not sub-contract any of our work to third parties......never have and never will. In rare circumstances we do bring in a specialist coder if you have bespoke requirements relating to XML property imports, but we'll put him in contact with you direct. You pay him, and unlike many others, we don't add any additional charge to that. Everything we do is completely transparent! FACT!
There's actually many other elements to our service that you'll never know about until you become a client. But you'll see that some of them are mentioned in What The People Say by our clients. The point here is that with us, the response, interest, and level of personal service don't cease to exist after purchase. If anything, it gets better. We've got many clients who've been with us for over 10 years now, and in our industry that's pretty remarkable. What does that tell you?
If you're comparing web designers......then compare on a like for like basis! We've listed above some of the things that we bring to the table.....so go ahead and check how many of those aspects that other web designers actually deliver!
It comes down to this: Back in 1998 my goal was to build a business that would last a lifetime.....rather than some cowboy outfit that wouldn't even last a lunchtime. And in that respect I've succeeded.....because WebSpain will outlive me for sure! Now that's a FACT......and who else can say that?